Applicable for The Cultivist Inc. in the USA and Cultivist Ltd. for the Rest of the World.

By proceeding with a tour or ticket purchase on our website or mobile app, you are acknowledging and agreeing to the following terms, conditions and cancellation policies.

If a tour or ticket is cancelled due to a Force Majeure event, such as a hurricane or weather emergency, or other conditions impeding the reservation, fees will be non-refundable, but every attempt will be made to reschedule the tour or ticket to a mutually suitable date and recuperate costs from the Museum/Guide, though this is not guaranteed and the fee is non-refundable. This Force Majeure will apply to catastrophic events.

If the tour or ticket is cancelled due to Covid 19 restrictions, the same applies as above.

TICKETS

Cancellation can be made up to 48 hours in advance. Where products have a cancellation policy with less than 48 hours, you will be notified in the booking process.

Some spaces with the option to 'Request Ticket' and 'Purchase Ticket' use tickets supplied by our affiliate partner - Tiqets. By proceeding with a ticket, you also accept Tiqet's Terms and Conditions.

All complaints must be made directly to The Cultivist and not through our affiliate partner.

The Cultivist cannot control any last-minute or unforeseen closures at spaces, but in the event of a closed exhibition space, we will do our best to provide a refund or new tickets during another time.

TOUR GUIDES

Your contract for the tour is with the Museum/Guide and The Cultivist is acting solely as your agent in arranging the booking.

Tours cancelled ahead of 48 hours prior to the start of the tour will be fully refundable, unless otherwise stated by your Member Liaison.

Tours cancelled within 48 hours are strictly non refundable.

If you wish to amend or extend your booking within 48 hours of the tour, you must do so directly with the Museum/ Guide and ensure payment is accounted for directly.